The fine print, in plain English.

Privacy policy

Plyamed LLC ("Plya Med", "we", "us") collects only the information needed to onboard a practice account, fulfill orders, and provide practice success support. We do not sell prescriber or practice contact information.

What we collect

• Practice account information (name, address, prescriber ID, EIN where applicable)
• Order history, invoices, and shipping addresses
• Communications with our team (email, phone, chat)
• Website analytics (page views, referrers, device class) and advertising tags, as described under Cookies, analytics and advertising

How we use it

• To process and fulfill your orders
• To verify prescriber credentials and maintain compliance records
• To respond to practice success and support requests
• To send transactional emails (order confirmations, shipping notices, invoices)
• Aggregated, anonymized analytics to improve the platform

What we never do

• Sell, rent, or otherwise share practice or prescriber data with third parties
• Use practice data for any purpose unrelated to the services we provide

Questions about your data? Email privacy@plyamed.com. We respond within 5 business days.

Cookies, analytics and advertising

Our websites — plyamed.com, our online store, our rep and partner pages, and the websites we host for independent representatives and clinics at <name>.plyamed.com and on their own domains — use three kinds of cookies and similar technologies.

Essential cookies

These keep the site working: your cart, checkout, sign-in, age confirmation, and your cookie choice. They are always on.

Our analytics

We record page views, product views, and items added to a cart, together with the referring site and campaign. Unless you opt out, we give your browser a random visitor ID (the plya_vid cookie) so we can connect these visits. If you later sign in, check out, or send us your details, we link that visitor ID to your email address so that the representative who referred you is credited.

Advertising and analytics tags from other companies

• Plya Med's own tags. The Plya Med online store, our rep recruitment page, and our partner and program landing pages use the Meta Pixel and the Google tag (Google Ads, and Google Analytics where enabled). They measure visits, sign-ups, and purchases from our ads — including on the store's checkout page, to measure purchases — and help show our ads to people likely to be interested. They do not run on account or sign-in pages.
• Representatives' and clinics' own tags. An independent representative or clinic whose website we host may add their own Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, or TikTok Pixel. These run only on general pages of that site: the home page, blog and learning pages, general information pages, and the store's browsing pages. That representative or clinic decides how the data is used, under the provider's terms and their own policies.

When these tags run, the companies that provide them (Meta, Google, TikTok) receive information such as the page you viewed, actions you took, your IP address, and device and browser identifiers. Under some state laws, including California's, sharing this information for cross-context behavioral advertising may be considered a "sale" or "sharing" of personal information.

Where these tags never run

No advertising or analytics tag from another company runs on booking or appointment pages, telehealth intake or other patient pages, account and sign-in pages, or pages about a specific health condition, care pathway, or lab testing.

Your choices: “Do not sell or share my info”

• Cookie settings. Every page has a “Cookie settings · Do not sell or share my info” link in its footer. Turn off “Analytics & ads cookies” and choose Save. We stop loading advertising and analytics tags, ask tags already loaded on the page to stop, delete our visitor ID and the tags' cookies on that site, and remember your choice in that browser for 12 months.
• Global Privacy Control. If your browser or extension sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale and sharing of your personal information — no click needed. GPC overrides any earlier choice in that browser.
• Washington and Nevada. If you visit from Washington or Nevada (judged from your approximate location), we load no advertising or analytics tags and set no visitor ID unless you choose “Allow” in the notice at the bottom of the page. You can change your answer at any time in Cookie settings.
• Other controls. You can also manage ad preferences with Meta and Google, and block or delete cookies in your browser settings.

Your choice applies to the browser and device you make it on. Clearing your cookies clears your choice.

Terms of use

By creating a Plya Med account or placing an order, you agree to the following terms. These terms govern the relationship between Plya Med and your practice.

Eligibility

Plya Med products and services are sold exclusively to licensed medical practices, clinicians, and authorized facilities. Account verification is required prior to first order.

Orders and pricing

Prices shown reflect practice account pricing and may change. Orders are subject to product availability and verification of prescriber credentials. We reserve the right to refuse or cancel any order.

Returns

Most products are non-returnable due to the nature of the category. Damaged or incorrect shipments must be reported within 7 days of delivery — we'll replace at no cost.

Limitation of liability

Plya Med's total liability for any claim arising under these terms is limited to the value of the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

Compliance

Practice-use only. Plya Med products are sold exclusively to licensed medical practices, clinicians, and authorized research facilities. Account verification is required prior to checkout. Products are not for direct consumer sale.

Statements made on this website have not been evaluated by the US Food and Drug Administration. Statements and products are not intended to diagnose, treat, cure, or prevent any disease.

Plya Med is a medical-practice supply platform. Plya Med is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. Plya Med is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic Act. Compounded products are dispensed by licensed third-party partner pharmacies in accordance with state and federal regulations.

HIPAA

Plya Med treats practice and patient information shared in the course of support as confidential. A Business Associate Agreement is available on request — email compliance@plyamed.com.

SMS / text message opt-out

Plya Med sends transactional SMS messages (order confirmations, shipping updates) only to phone numbers your practice has explicitly provided, and onboarding and informational messages to prospective sales representatives who submitted our rep interest form and opted in. We do not send marketing SMS.

How to opt out

• Reply STOP to any Plya Med SMS
• Email chris@plyamed.com with the subject line "SMS opt-out"

Opting out of SMS will not affect your account or your ability to receive order updates via email.

Accessibility

Plya Med is committed to making our website and platform accessible to all users, including those who rely on assistive technologies. Our team designs against WCAG 2.1 AA guidelines and tests regularly with screen readers and keyboard-only navigation.

If you encounter an accessibility issue or have a suggestion, please email chris@plyamed.com. We acknowledge every report within 2 business days and aim to resolve issues within 30 days.